Jessy Nie and her daughter Lily Li from Beijing never expected for a big team to be waiting for them at the baggage claim area when they landed in Seattle on Wednesday.

"I just searched the website and found the service, never knowing I was the first to order the free service in Seattle," Nie told China Daily after the Hainan Airlines executive team at Seattle welcomed her and her daughter with a limo driver.

"We always want to attend to details and make good customer service the top priority of our daily work," said Zhou Yingli, general manager of Hainan Airlines' Seattle office.

Hainan Airlines began offering free private limo service for business-class passengers starting July 1 in Seattle, Chicago and Boston. The airline already provides the service in Beijing.

"We started this service in all three cities that have direct flights to Beijing," said Zhou. "There is a demand for such service. And as long as you meet the requirements and expectations of the customer, it works. The complimentary limo service will extend our high quality onboard services and make the five-star-journey complete."

Hainan Airlines was called Best Airline in China by Global Traveler magazine and a Five Star Airline by global airline rating agency SKYTRAX.

Hainan Airlines has more than 130 Boeing and Airbus aircraft with 600 domestic routes throughout China and international services to Europe, Russia, Southeast Asia and North America, linking 100 cities worldwide.

(China Daily USA 07/11/2014 page9)