Highlights of Xi's speech

Government officials:

• They should learn to get closer to the public by surfing the internet from time to time to better understand what people are thinking about and what they want.

Netizens:

• They deserve more patience and tolerance.

• Their constructive advice should be taken.

• They should be helped with their difficulties.

• Their complaints should be addressed quickly.

Online criticism and supervision:

• Online criticism of the government, whether mild or fierce, should be welcomed and taken seriously by the officials on the condition that it is made out of goodwill.