Hainan's secret to top-flight service is all in the details

Updated: 2014-06-23 06:28

By Zhang Yuwei(China Daily USA)

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Lin, a teacher from China's northeastern city of Shenyang, can now visit her daughter more often thanks to Hainan Airlines' nonstop service between Beijing and Boston.

"This new service is really providing a great convenience for me and many Chinese parents whose children are studying in Boston," said Lin as she found her seat on Flight 481 — the airline's inaugural service launched last Friday.

Hainan's secret to top-flight service is all in the details

"It was too much of a hassle before," she said, mentioning one incident where she and a group of Chinese parents were delayed in Newark airport for their connecting flights to Boston. "Most parents don't speak English, as you can imagine, so it was troublesome to be in that kind of situation."

Lin's concern refl